Frequently Asked Questions
Everything you need to know about shopping with RIHOAS
How long will it take for my order to arrive?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days, depending on your location. Please note that processing time takes an additional 1-3 days.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our vintage-inspired cuts may vary slightly from standard sizing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 2 hours of placement by contacting our support team at support@rihoas.com.
Do you ship internationally?
Yes, RIHOAS ships to over 50 countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific destination.